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I am required by law and by my governing body, the National Council for Hypnotherapy (NCH), to have certain agreements in place.  These agreements which I give to all new clients to read, agree and sign before our first session, set out our mutual responsibilities such as the cost of the sessions, cancellation policy (as per THERAPY AGREEMENT) and your rights to privacy, confidentiality and data security, etc as per PRIVACY POLICY below.


  • Confidentiality will be maintained in all but the most exceptional circumstances.
  • These can only include: legal action (criminal or civil court cases where a court order is made demanding disclosure- includes coroners' courts) and where there is good cause to believe that not to disclose would cause danger of serious harm to yourself and/or the therapist (Fiona Nicolson) or others. Most standards of confidentiality applied in professional contexts are based on the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of 'greater good'.
  • I have an obligation under my membership of the NCH to continue my professional learning and development and therefore I may share case histories with my supervisors and peer-support groups. The sharing of anonymous case histories with supervisors and peer-support groups is not a breach of professional confidentiality. The sharing of open case histories with any referring NHS medical practitioner is also not a breach.
  • Your contact information will not be released to third parties without your permission.

TYPES OF INFORMATION HELD & REASONS FOR HOLDING IT To make and arrange sessions and to manage updates of information

  • I will keep your contact details as per Therapy Agreement, namely your name, address, phone number and email address plus next of kin and your doctors contact details
  • I will keep your texts and emails
  • I will keep records of your session dates

TYPES OF INFORMATION HELD & REASONS FOR HOLDING IT To follow and manage your progress

  • I will keep records of the pertinent information from each session concerning your outcomes, problems, emotional responses, life events, improvements and responses to treatment, plus whatever other information I deem useful to achieve a result for you.
  • This information is kept in an anonymised form in addition to only being on encrypted devices.
  • The information will be kept on various computers and cloud servers but always in encrypted and anonymised form.
  • I may keep records of your IAPT measures including GAD7 (anxiety), PHQ9 (depression) and SWEMWBS (optimism).
  • All paper records are destroyed.
  • Unless you ask for this information to be deleted after treatment, I will keep the information for 8 years, in accordance with advice from the CNCH in order that I can assist you for future appointments, but also to have the necessary information for any HMCR enquiries.
  • You have the right to complain to the ICO at any time if you believe I have not kept your data appropriately or have breached this agreement with you.


I may, from time to time, use your contact information to send you infrequent articles, newsletters and information concerning workshops, talks and events that I may offer. You may unsubscribe or be asked to be removed at any time. This contact data may be held via a third-party mailing provider (such as Mailchimp or other service with strong data protection provisions).


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If you contact us by e-mail or via the contact form, the information you provide will be stored for the purposes of processing the request and for possible follow-up questions.

Any data that you submit using the contact form or email will be held by Fiona Nicolson as Data Controller and will be held securely and in accordance with the General Data Protection Regulation and the Data Protection Act 2018 before being securely and confidentially destroyed (unless you have consented to joining our mailing list in which case your contact details will be removed only when you unsubscribe).

Your data will not be disclosed to any third parties without your consent or as otherwise allowed by the relevant Data Protection legislation and will only be used for responding to your query (or purposes associated with that purpose).

You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk


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07920 054292
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BBC Radio Berkshire Anne Diamond

Click here to listen to Anne Diamond interviewing Fiona about Cognitive Hypnotherapy on BBC Radio Berkshire on 8th Feb 2016.

BBC Radio Berkshire logo

Click here to listen to the BBC Radio Berkshire interview with Fiona on 1st Jan 2015 for advice on sticking to New Year's resolutions.